Introduction

We value the trust you place in us and recognize the importance of information privacy. This Privacy Policy describes how Pacific Mall(s) collect, use, share, protect or otherwise process your personal data through Pacific mall application. Please note we do not offer any service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

Applicability

1. This Privacy Policy applies exclusively to this Application with immediate effect and by visiting our application you agree to be bound by this Privacy Policy.
2. This Privacy Policy is binding upon you on each occasion when you visit the application including while (i) registering yourself on application, (ii) undertaking any activity on the application.
3. This Privacy Policy does not apply to entities which are not managed, owned or controlled by Pacific Malls or to the people who are not engaged, employed or managed by Pacific Malls.
4. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Collection of Information

• We collect your personal data relating to your identity, demographics when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes- sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID, gender. For example: when you (a) send Pacific Mall(s) any feedback on any mall or brand; (b) receive any updates on special offers that are offered by the brands; (d) inquire about Pacific Mall’s brands & services; (f) create/register an online-account with Pacific Malls or subsequently update any information so provided; (g) conduct online surveys; etc.
• Our web-servers will collect non-personally identifiable information such as IP address, browser versions, number of visits, time-spent on application, etc.
• Our primary goal in doing so is to provide you a safe, efficient, smooth, and customised experience. This allows us to provide services and features that most likely meet your needs, and to customise our Platform to make your experience safer and easier. In general, you can browse the Platform without telling us who you are or revealing any personal data about yourself. Once you give us your personal data, you are not anonymous to us.
• Please note that you are under no compulsion to provide your personal/non-personal information and any information provided by you is with your full consent, own volition and desire to provide such information.
• By accessing the application or sharing information on the application, you permit Pacific Malls to use your information including personal or sensitive personal data/information as provided or may be provided to Pacific Mall(s) and stored by Pacific Mall(s) in electronic medium in connection with your visiting the application.
• For avoidance of doubt, Pacific Mall(s) is under no obligation to verify the source of your personal information or sensitive personal data/information and shall not be responsible for authenticity of the information provided by you. You may choose to withdraw this consent (unsubscribe) by writing an e-mail to the Pacific Mall(s) at the mail ID namely loyalty@pacificindia.in.
• Cookies and similar technologies: We use various technologies to collect and store information when you use Pacific Mall(s) service, and this may include using cookies or similar technologies to identify your browser or device.

Uses of Information Collected

We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones, and to protect Pacific Mall(s) and our users. We also use this information to offer you tailored content – like giving you more relevant search results.

When you contact Pacific Mall(s), we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.

Our automated systems analyse your content (including emails) to provide you personally relevant product features, such as customized search results.

We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

Sharing of Information Collected

We do not share personal information with companies, organizations and individuals outside of Pacific Mall(s) unless one of the following circumstances applies:

• With your consent
• We will share personal information with companies, organizations or individuals outside of Pacific Mall(s) when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.
• For external processing
• We provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.
• For legal reasons
• We will share personal information with companies, organizations or individuals outside of Pacific Mall(s) if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
• meet any applicable law, regulations, legal process or enforceable governmental request.
• enforce applicable Terms of Service, including investigation of potential violations.
• detect, prevent, or otherwise address fraud, security or technical issues.
• protect against harm to the rights, property or safety of Pacific Mall(s), our users or the public as required or permitted by law.

We may share non-personally identifiable information publicly and with our partners - like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.

If Pacific Malls is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

Storage

The Information collected on the Platform shall be stored and processed in India and shall be governed by the applicable laws of India (including data protection and privacy laws).

Security

The security of your Personal Information is important to us. We have implemented security policies, rules and technical measures, as required under applicable law including firewalls, transport layer security and other physical and electronic security measures to protect the Personal Information that it has under its control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. When you submit your information on the Platforms, your information is protected through our security systems. Please note that we use international and industry-recognized standards such as per applicable laws, rules and regulations.

Your information is contained within secured networks and is only accessible by a limited number of authorized persons who have access rights to such systems or otherwise require such information for the purposes provided in this Privacy Policy. These authorized persons are also under an obligation to keep such information confidential.

Although we make best possible efforts to transmit and store all the information provided by you in a secure operating environment that is not open to public, you understand and acknowledge that there is no such thing as complete security and we do not guarantee that there will be no unintended disclosures of any information and potential security breaches. You agree not to hold us responsible for any breach of security or for any action of any third parties that receive your Personal Information or events that are beyond our reasonable control including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, technical glitches, breach of security and encryption, etc.

Opt-Out Policy

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us after setting up an account. If you do not wish to receive promotional communications from us, then please unsubscribe by clicking on the unsubscribe link in the email. Alternatively, you can contact us at loyalty@pacificindia.in. We reserve the right to limit membership based on availability of contact information. All Users will be notified by email prior to any actions taken.

Data Deletion and Retention

You have an option to delete your account by visiting your Profile and Settings on your mobile application, this action would result in you losing all information related to your account. You can also write to us at the contact information provided below to assist you with these requests. By deleting your account, you will not be able to access your order history, your preferences, details of any pending orders, exchanges, return or refunds, coupons or benefits from loyalty programs.

Once the account is deleted, you will lose access to the account, however you may access the Platform again you would need to register as a new user on our Platform.

We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse; to enable Pacific mall to exercise its legal rights and/or defend against legal claims; or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.

Change/Modification/Amendment to Privacy Policy

This Privacy Policy is subject to changes, modifications and amendments and we reserve the right to make to changes, modifications and amendments based on business, legal or regulatory requirements. The Privacy Policy, as and when changed, modified and amended, shall be updated on the Platforms. While we make all reasonable efforts to communicate any significant changes to this Privacy Policy to you on best effort basis, we encourage you to review this Privacy Policy whenever you visit our Platforms to understand how your Information is used. Your continued use of the Platforms after any changes, modifications and amendments to this Privacy Policy will be deemed as your acceptance to such changes, modifications and amendments.

Governing Law

The terms of this Privacy Policy shall be governed and construed in accordance with the laws of India. Any dispute regarding or arising out of this Privacy Policy shall be subject to the exclusive jurisdiction of the courts situated in India.

Use of Children Information

We are committed to protecting the privacy of children. In accordance with Indian law, we do not knowingly collect personal data from children under the age of 18. This application is open to individuals above 18 years of age.

Grievance Redressal

In case, you have any questions, grievance or complaints about this Privacy Policy, or the Platforms, you may contact us on the mentioned email ID.

Email Address: loyalty@pacificindia.in